Comparison Chart

Select the level of support that's right for you:

  • FullExpress™ 7x24 — 7x24 coverage with 4-hour on-site response
  • FullExpress™ — 5x9 with 4-hour on-site response during business hours
  • FullCare™ — 5x9 with next-business day on-site response
  • HardwareCare™ — hardware-only support with 5x9 coverage, next-business day on-site response

Program Features SGI FullExpress 7x24 SGI FullExpress SGI FullCare HardwareCare
Type HW and SW HW and SW HW and SW HW only
Standard PPM 7X24 5X9 5X9 5x9
Hardware Onsite Support √ √ √ √
Hardware Onsite Response Time 4 hours 4 hours during PPM NBD NBD
Parts Replacement Delivered
onsite 		Delivered
onsite 		Delivered
onsite 		Delivered onsite